Returns policy
We truly hope you are happy with your purchase!
However, if you would like to return your item we offer a full refund within 10 days of delivery. Proving the item is returned in the same, saleable condition as when it was sent/purchased, you will receive a full refund, minus the cost of postage & packaging.
The goods must be returned in an entirely unused condition, in their original packaging and fit for resale*. We will refund the original order on receipt of the returned goods. The customer is responsible for the returned goods while in transit, and ALMA|PROUST are not responsible for loss or damage during the return - we recommend you use a fully trackable service with adequate insurance, and pack the goods thoroughly, using new packaging material if necessary, as damage to goods whilst in transit remains the customer’s responsibility until received. Ensure blade tips are well protected, and empty space within packaging is well filled.
All returns for undamaged goods are at the customer’s cost, unless agreed in advance.
*Goods must be returned in a condition fit for re-sale. As a customer you are entitled to examine the goods as if you were in a shop - this does not include using them, even slightly. If your returned goods have been used, even only slightly, we reserve the right to make only a part refund, at our discretion.
Our returns policy applies to all products on our website except for seeds which are all sales are final. This is due to seeds needing stable conditions to keep their germination best, and once they’ve left our care we can no longer guarantee freshness.
HOW TO RETURN AN ITEM
Step-By-Step:
-Fill out the return form below. We will reply with our return address.
-Package your order with the original order receipt enclosed, make sure the items are securely packed.
You are responsible for the cost of the return shipment.
We recommend using a tracked service to ensure your delivery makes it back to us safely and securely. Please retain your proof of postage.
Your order will be refunded once the returned product is received and checked.
Please note, as the customer you are responsible for the safe return of the product to ALMA|PROUST. Therefore you are liable for any mishandling of the product and damage caused from receiving the product to it being received back to us.
